What to do if your computer or device has come into contact with liquid

  • If your device is still on, turn it off and disconnect it from any power source. Disconnect the battery if it is user-removable.
    • If it is already powered off as a result of the liquid spill, leave it that way. Again, disconnect from any power source and remove the battery if possible. Do not attempt to turn it on again until it has had a chance to dry out completely.
  • Use a clean cloth to wipe the outside of the device to prevent any liquid from getting inside the device. Pay special attention to ports or any open space that would allow liquid to enter the computer.
  • If your device has encountered a significant amount liquid and it has permeated into the device, prop it up so that you can allow all liquid to drain out from inside. Try to have the liquid take the shortest possible path to leaving the device.
  • Leave the device propped up and open in a well ventilated area and allow it time to dry completely. If liquid has gotten inside the device, this can take at least 24 hours.
  • Sugary liquids such as soda or coffee are especially damaging to components. If these liquids get inside a device it will need to be taken apart and cleaned or further damage can occur.
  • Fill out the damaged device form found here: https://helpdesk.wayzataschools.org/support/catalog/items/54. Even if no immediate damage is noticed, it is helpful to know if it ever came into contact with liquid when troubleshooting issues down the road.
  • Bring the device to the helpdesk or to a tech para as soon as possible after the incident, we will take it apart which will allow the computer to dry more thoroughly, and can also clean the internal components if necessary.