This article will explain how to turn on the USB Accessories setting.  You will need to turn this setting on if you meet all of the following criteria.

  • iPad is updated to iOS at least 12.1.1
  • You have a keyboard case the iPad physically plugs into

Where to Start:

  • Unlock your iPad with your passcode or fingerprint
  • Click on the Settings app
  • Scroll down and select Touch ID & Passcode
  • On the right, find "USB Accessories"
  • If it is off (not green), toggle it on
  • If it is on and you are still having a charging issue, please see your building tech support